FAQ

What Cryptocurrency do we cover
Name Ticker Name & Ticker Bitcoin BTC Bitcoin (BTC) Ethereum ETH Ethereum (ETH) Bitcoin Cash BCH Bitcoin Cash (BCH) ...
Tue, 30 Nov, 2021 at 11:33 AM
What is a centralised exchange?
Centralised exchanges are platforms which facilitate the buying and selling of cryptocurrency, either for fiat currencies like the US dollar, or between dig...
Tue, 30 Nov, 2021 at 11:34 AM
What is a Cold Wallet
Cold wallets - a place to store digital funds. Funds held in cold wallets are stored off-line, i.e. no internet  access, so are more secure than Hot Wallets.
Tue, 30 Nov, 2021 at 2:09 PM
What is a Hot Wallet
A Hot Wallet is a place to store digital funds.  These wallets are accessible online - typically exchange platforms use hot wallets.  They are usually kept ...
Tue, 30 Nov, 2021 at 2:11 PM
What is White Listing
Whitelisting is a security feature in the Address Book of a wallet which allows Crypto withdrawals to only go to addresses already designated/present in the...
Tue, 30 Nov, 2021 at 2:15 PM
Do Coincover offer protection on Hot Wallets
Coincover currently only cover Cold Wallets
Tue, 30 Nov, 2021 at 2:17 PM
What is a Test Workspace
A test workspace is not live - it is set up for testing use only.
Tue, 30 Nov, 2021 at 2:19 PM
Do we accept Stable Coins
We currently do not accept stable coins
Wed, 8 Dec, 2021 at 9:52 AM
I’d like to protect an wallet or exchange that isn’t listed.
Thanks for getting in touch, we’re currently working with a number of wallets and exchanges to expand our coverage, we can let you know once your wallet/exc...
Fri, 18 Feb, 2022 at 4:08 PM
Legacy Customer Base
If a customer logs a ticket to advise they are no longer able to sign into their account -  I am trying to access my Coincover Bitcoin account and when ...
Mon, 7 Feb, 2022 at 1:36 PM